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Unicom Telecommunications
Specializing in order fufillment for each and every business type.
http://www.unicomcorp.com/
International Field Works
A consulting firm dedicated to help companies maximize customer loyalty as a focus of business development.
http://fieldworks.net/
TelePlaza
Inbound telemarketing service bureaus that provide customer service, order taking, and outsourcing for business.
http://www.teleplaza.com/Telemarketing/Inb...
SafeHarbor Technology Corp.
Provides solutions for companies that want to deliver Web-focused customer and technical support services while reducing start-up costs and time to market.
http://www.safeharbor.com/
Island Data
Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management.
http://www.islanddata.com/
Platinum Rule
Learn more about how charismatic you are and how charisma affects you personal and professional success.
https://platinumrule.com/
CRMA
A member-driven organization focused upon helping businesses to optimally leverage their investment in CRM solutions and technologies.
http://crmassociation.org
ContactLife
Provides businesses with a fresh new perspective on customer contact strategies
http://www.contactlife.com
Maconomy
Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries.
http://www.maconomy.com
UltraFeedback
Research consulting firm that aligns organizations with their customers.
http://www.ultrafeedback.com/
Customers in Focus
Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships.
http://www.custinfoc.co.uk
eWare
Web driven customer management software. Allows companies to share information inside and outside the organization through Intranets.
http://www.eware.com
Stream International, Inc.
Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
http://www.stream.com/
Coastal Software and Consulting, Inc.
Award-winning mission-critical software application emerging companies turn to for customer support and management.
http://coastalsoftware.com/solutions/clien...
The ITIL Open Guide
A public wiki site dedicated to the ITIL approach to IT and customer support and management.
http://www.itlibrary.org
Eric Fraterman Consulting
(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.
http://www.customerfocusconsult.com
Inq.com
Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today.
http://www.inq.com
Pivotal
Provides e-business relationship management (eBRM) solutions that manage marketing, sales and service relationships. eRelationship 2000 - manages interactions over the internet. eSelling 2000 - supports the sales of complex or configured products and services by providing recommendations and advice during the selling and ordering process. Integrated into IFS.
http://www.pivotal.com
Peoplelink
PeopleLink is a real-time communications system for the Internet. PeopleLink is a client application that notifies you when your friends are online and lets you send them an instant interactive message.
http://www.peoplelink.com/
SSI Partners
Offers help in maximizing the revenue and cost savings via remote service offerings.
http://www.ssipartners.com
KR Consulting
Management consulting firm for help desks and customer support centers.
http://www.krconsulting.com
FrontZone Corporation
Helpdesk solution that integrates with GoldMine. Enables you to track and manage your customer support issues.
http://www.frontzone.com/
Emerging Market Technologies, Inc.
Implement, train, and support for the Customer Relationship Management (CRM) product of choice to simplify, through customizability and flexibility, daily operations for mid-market sized companies.
http://www.emti.com/
The Service Support Forums
Online forums and message board dedicated to service management and customer support.
http://www.managementforums.com
Sitel Corporation
Delivering telephony based customer relationship management solutions and project management.
http://www.sitel.com/
Interact.com
Interact.com works with synchronization to connect you to your contact management software programs and devices including ACT! 2000, Outlook and others.
http://www.interact.com
GEM
Online customer support services and outsourced email handling - Gem - an ebusiness interaction center.
http://www.the-Gem.com
Inspice
Web based service that automates lost & found management and customer service to increase the management productivity and customer satisfaction while reducing the operational cost.
http://www.inspice.com/biz.asp
Mason Consulting
Offers customer relations management and professional customer support services.
http://masoncrm.com
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2006