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Customer Management Community (CMC)
News, information, advice and best practice case studies.
http://www.insightexec.com/
destinationCRM.com
Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
http://www.destinationcrm.com/
CRM & SFA Best Practices
Features articles about using and setting up customer relationship management and sales force automation solutions.
http://www.crm-best-practices.com/
The WOW! Awards
Recognise those companies that go further and deliver awesome service.
http://thewowawards.knowbase.org/
eCustomerServiceWorld.com
Articles, case studies and white papers as well as news, information, advice and jobs.
http://www.ecustomerserviceworld.com/
eCRMGuide
Customer relationship management and e-business news.
http://www.ecrmguide.com/
CRM Daily
Customer relationship management news and analysis for the e-commerce industry.
http://crm-daily.newsfactor.com/
Orange County Business Journal
The source for local business news and information.
http://ocbj.knowbase.biz/
Outsourcing CRM
Case studies and best practices focused on customer relationship management.
http://www.outsourcing-crm.com
CRMDirectory.com
News, products, and tutorials for those interested in customer relationship management.
http://www.crmdirectory.com
CRM Event
Resource featuring weekly updated news and event schedules.
http://www.crm-event.com/
Customer Service Group
Resource for customer service, call center and helpdesk professionals.
http://www.customerservicegroup.com
European Centre for Customer Strategies (ECCS)
Advice and information on customer relationship management including forums, articles, white papers, industry news, and analysis tools.
http://www.eccs.uk.com
CRM Blog
News and commentary on CRM topics, including software and implementation.
http://www.crmblog.org
CRM Today
Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
http://www.crm2day.com/
Customer Service Point
Articles on customer support and related subjects as CRM, best practices, tools, books, quotes and skills.
http://www.customerservicepoint.com/
CSM
Journal, advice and information for customer service professionals.
http://www.customerservicemanager.com/
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2006