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NetHelpDesk
Helpdesk software for network support staff. Functions include fault tracking, change management, SLA, network diagrams and service status monitoring.
http://www.nethelpdesk.com/
Wickett Software
Provides both local software and web-based helpdesk software with Microsoft Access and SQL integration.
http://www.wickett.net
LBE Help Desk Software
Help desk software features include Win32 application, browser-based interface, e-mail handler, and advanced system reporting.
http://www.lbehelpdesk.com
Supportsoft
Real-time service management and support automation software.
http://www.supportsoft.com/
World Web Dynamics
Live Demo of help desk software, including specific offerings for school districts.
http://www.worldwebdynamics.com
Double IS
Software enabling facility managers to track work orders, room booking, and building maintenance.
http://www.doubleis.com/
Softopia
Offers iTrack, is a support tool used to track and resolve support calls, e-mails and user inquiries. Includes a Windows client and a web interface.
http://www.softopia.com
AmberCat
Web-based and desktop software for internal and external help desks, customer service, and facilities management.
http://www.ambercat.com
Internet Software Sciences
A turn-key, customizable help desk for both IT and customer support. A free 3 user download version is available.
http://www.inet-sciences.com
Control-F1
Provides enterprise solutions for live and automated support.
http://www.control-f1.com
Kemma Software
The BridgeTrak Suite is versatile and scalable help desk and tracking software used to track calls, problems or software bugs/defects. Available for Windows and Web.
http://www.kemma.com
Surado
Features Win32 administrator application, Web-accessible interface, client information management, and lead management.
http://www.suradocrm.com/
Insirux
Windows 2000/XP software client includes contact management, issue tracking, knowledge base, asset management, and email integration.
http://www.insirux.com
Easy Access Help Desk
Offers help desk software applications for businesses, software support, and call center solutions.
http://www.easyaccesshelpdesk.com/
ieComputerSystems
Specialises in helpdesk software, software development and IT consultancy services.
http://www.iecomputersystems.com
HelpTrac
Complete help desk and customer support system that tracks problems and solutions, prioritizes tasks, and analyzes technician efficiency.
http://www.helptrac.com
SDS HelpDesk
Develops customized software applications for the help desk and call center industries.
http://www.sdshelpdesk.com/
Acacia
Allows support calls and jobs to be logged for anything ranging from help desks to problem tracking with products and services.
http://www.helpdesksoftware.com.au/
Vertical Solutions Inc.
Develops and implements customer service, help desk and sales force automation software.
http://www.vertsol.com
The Management and Help Desk Community
A portal of news, information and interactivity for both help desk software and management issues
http://www.helpdesking.com
PRD Software
Provides HelpMaster Pro help desk software to log, track and resolve support issues for windows 9x/NT
http://www.prd-software.com.au
Multima Corporation: Netkeeper
Help desk, CRM, network management and inventory software.
http://www.netkeeper.com
Auratech Software
Australian based company that provides the Client Integrated Support System.
http://www.helpdesk-support.com/
Coral Sea Software
Windows-based help desk featuring help desk, inventory management, trouble ticketing, browser-access module, and system reporting.
http://www.coralsea.com.au/sysman/
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2006