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Unfriendly Skies
Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon]
http://dir.salon.com/business/feature/2000...
NorthWorst Air
Article from an ex-employee.
http://www.northworstair.org/
Some Tips For Dealing With Lost Luggage at Northwest Airlines
Article cites experiences with rude personnel who failed to return phone calls to help customer with problem.
http://home.att.net/~susanfe/Northwest.htm
Alitalia Sucks
Consumer complaints about lost luggage and other issues. Links to related sites.
http://www.alitaliasucks.com/
Untied
Customer complaints about United Airlines and its customer service. Includes a database for passengers to submit their experiences.
http://www.untied.com/
United We Strand
Winners of Westword Online's "What United Did to My Summer Vacation" contest.
http://www.westword.com/Issues/2000-08-10/...
Off Limits
Westword Online article sponsoring a "What United Did to My Summer Vacation" contest.
http://www.westword.com/issues/2000-07-20/...
Out of the Blue
Lies in the sky: An inside look at United Airlines' abysmal service. [Salon]
http://dir.salon.com/business/col/hest/200...
United Sends Mixed Privacy Messages
Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet]
http://news.com.com/2100-1017-226708.html?...
Ryanair Campaign
Formerly a complaint site, now posts news articles about customer complaints about this airline and documentation of the company's efforts to shut down the site. Includes tips and addresses to contact the airline.
http://www.ryanair.org.uk/
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2006